NEW DELHI: Over 38.33 lakh mobile users have opted to disconnect their telecom service providers within just five weeks of the launch of the number portability (MNP) facility that allows subscribers to retain their phone numbers while switching to another operator.
According to latest data on mobile porting requests released by the Telecom Regulatory Authority of India (Trai), subscribers in Gujarat and Karnataka top the charts since the nationwide launch of MNP on January 21. The service was first launched in Haryana in late November before mobile number portability emerged as an all-India phenomenon.
Within the metros, if porting requests are an indicator of the situation, there are more disgruntled customers in Delhi (1.76 lakh) than Mumbai (1.36 lakh) or Kolkata (96,000). However, it may also be the case that there was more awareness in the national Capital compared to the other two state capitals.
Trai has so far refrained from providing service provider-wise porting requests.
As a proportion of the subscriber base, the proportion of subscribers opting for number portability in India so far is 0.5%. At the end of January 2011, there were 77.18 wireless phone users across India.
However, operators need not necessarily act upon all requests. As a result, the regulator said it was constantly monitoring the implementation of number portability, something that was held back for several years.
It is observed that the primary reasons for rejection of port request are Incorrect Unique Porting Code, non-completion of 90 days, existing contractual obligations and outstanding dues.
In view of the large number of rejections and complaints, Trai said it was in the process of verifying the accuracy of the port rejections done by service providers on sample basis.
According to latest data on mobile porting requests released by the Telecom Regulatory Authority of India (Trai), subscribers in Gujarat and Karnataka top the charts since the nationwide launch of MNP on January 21. The service was first launched in Haryana in late November before mobile number portability emerged as an all-India phenomenon.
Within the metros, if porting requests are an indicator of the situation, there are more disgruntled customers in Delhi (1.76 lakh) than Mumbai (1.36 lakh) or Kolkata (96,000). However, it may also be the case that there was more awareness in the national Capital compared to the other two state capitals.
Trai has so far refrained from providing service provider-wise porting requests.
As a proportion of the subscriber base, the proportion of subscribers opting for number portability in India so far is 0.5%. At the end of January 2011, there were 77.18 wireless phone users across India.
However, operators need not necessarily act upon all requests. As a result, the regulator said it was constantly monitoring the implementation of number portability, something that was held back for several years.
It is observed that the primary reasons for rejection of port request are Incorrect Unique Porting Code, non-completion of 90 days, existing contractual obligations and outstanding dues.
In view of the large number of rejections and complaints, Trai said it was in the process of verifying the accuracy of the port rejections done by service providers on sample basis.
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